- When will my order ship?
- Do you ship outside of the USA?
- How much will it cost to ship to my country and how long does it take?
- What forms of payment do you accept?
- Can I submit my order via other methods than your website?
- Can I submit my order via Fax?
- Can I return my ring and/or jewelry?
- How will my ring(s) be packaged?
When will my order ship?
- If you place your order before 1pm EST (New York City time), Monday - Friday, if the item is in stock, it will ship the same day. We do our very best to meet this commitment and on rare occasion, our factories/suppliers may not be able to get your order out the same day.
- If you place your order after 1pm EST, Monday - Friday, and the item is in stock, it will ship the following business day.
- If you place your order after 1pm EST Friday, Saturday, or Sunday, it will ship on Monday.
- If an item is out of stock, it will ship in 3-5 business days.
Do you ship outside of the USA?
- Yes, we ship to many countries outside of the United States. Some of the more popular destinations are Canada, United Kingdom, Europe, and Japan.
How much will it cost to ship to my country and how long does it take?
- Orders that total to $500 or more are shipped FREE via FedEx International Priority. Delivery is 2-3 days.
- Orders that total to less than $500 can be shipped via USPS International Priority or via FedEx International Priority.
- USPS International Priority costs $17 and delivery time is 6-10 days.
- FedEx International Priority costs $80 and delivery is 2-3 days.
What forms of payment do you accept?
- We accept major credit cards including American Express, Discover, MasterCard, Visa.
- We accept payments via PayPal.
- We accept Amazon.com payments (requires an Amazon.com account).
- We also accept bank wire transfers in US Dollars. Please e-mail us for details.
Can I submit my order via other methods than your website?
- Yes, you can call us at 1.888.700.1017 or 1.347.770.7093. You can also submit your order via Fax or print our Fax Form and send this as an attachment to email@example.com.
Can I submit my order via Fax?
- Yes, click Fax Form, save and print this document, fill out all information, and fax this to us at 1.888.700.1017.
Can I return my ring and/or jewelry?
- Yes you can. Please see our return policies.
How will my ring(s) be packaged?
- Your rings will be added to a beautiful ring box of our choosing. We use various ring boxes including beautiful handmade wood boxes, modern looking acrylic boxes, and traditional velvet lined boxes. Each ring box is packed within a cardboard box and then a shipping box insuring that the ring(s) will arrive at your doorstep safely.