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Customer Service
- Shipping & Delivery
- All of our rings are shipped via FedEx Priority Overnight, Standard Overnight, 2Day and Express Saver services. When you start the process of completing your order, these different services, the transit time to deliver to you, and the fees associated with these services will be offered to you to choose from.
(*) Please note that these services and the fees associated with these services are subject to change. - Privacy & Security
- To respect your privacy, WeddingRings.net will not sell or rent the personal information you provide to us. WeddingRings.net only shares information about our clients with affiliated companies to provide better service to you. These services may include maintaining or managing customer information, providing customer services, taking and fulfilling orders or conducting WeddingRings.net promotions and surveys. You will never receive telemarketing calls from us. We do not and will not authorize any affiliated party to make any other use of your information or to send you unsolicited e-mail. However, we may share aggregated statistical or demographic information about you with third party companies in a manner that does not reveal your personal identity.
If you are visiting WeddingRings.net through a link from another website or search engine, information about your visit to WeddingRings.net may be collected by the provider of the other website or search engine. We encourage you to review the privacy policies of these other websites or search engines. You may avoid disclosing your information to these other websites or search engines by entering WeddingRings.net directly into the address field of your internet browser.
WeddingRings.net complies with all applicable laws and regulations governing the security, collection, retention and use by us of all your personally identifiable customer information and we will never sell, rent or share with any third party any of your information. Furthermore, all payment and credit card information is processed on a secure page by PayPal. We have no access to your credit card or financial information and it is not stored in any way for future transactions. - Returns & Replacements
- Any wedding ring purchased from WeddingRings.net can be returned within 5 days of your receipt as long as it is in its in original condition, with the tamper resistant label in place and with all original packing material intact. Damaged wedding rings, caused by mishandling by the purchaser or recipient, will not be accepted for return.
If you wish to return a piece of jewelry you must contact us for a Return Material Authorization (RMA) number that we will send you via email. For any return valued at $1,000 or more you must ship your package via the US Postal Service by Registered mail with a return receipt. A copy of this email must be returned with the jewelry. The jewelry must be in original condition, with the tamper resistant label in place and with all original packing material intact, fully insured and with delivery tracking. You must provide us with the tracking number at the time of shipment.
You are responsible for all return shipping costs and no shipping costs (to or from WeddingRings.net and Du Lyon Fine Jewelers) will be refunded. Material returned without the tamper resistant label in place will be returned at your cost and no refund will be issued. Upon receipt the jewelry will be analyzed and authenticated by our staff and once its identity and condition have been verified, a refund, less a 15% restocking charge will be issued.
Please note that we can refund shipping costs only if the return is a result of our error.
Send all returns to:
WeddingRings.net
c/o Du Lyon Fine Jewelers
202 Walton Way
Suite 192-229
Cedar Park, TX 78613 - Payment, Pricing & Promotions
- WeddingRings.net accepts payment via major credit cards, including American Express, Discover, MasterCard and Visa. We also accept payment via PayPal and with checks and money orders.
Credit card purchases and purchases paid for via a PayPal account will appear under the name “DuLyon Jewelers”.
If paying via check or money order, please make your check payable to “Du Lyon Fine Jewelers” and mail to the following address:
WeddingRings.net
c/o Du Lyon Fine Jewelers
202 Walton Way
Suite 192-229
Cedar Park, TX 78613
(*) All checks must be in US Dollars and drawn on a US bank.
(**) We will only ship your order after the check has cleared in our bank account. Normal clearance time is 3 business days.
Pricing is subject to change without notice. As the price of precious metals changes on a daily basis, please do not expect the pricing for an item added to your “Wish List” to remain the same after as little as a few days.
WeddingRings.net and Du Lyon Fine Jewelers will not be held responsible for any typographical error regarding pricing and/or descriptions.